Support & data deletion

Delete local game data

On your Android device, open Settings > Apps > Guiding Isles > Storage (or Storage & cache), then choose Clear storage. Alternatively, uninstall Guiding Isles. Android menu names vary by manufacturer.

This permanently removes local puzzle progress, saved placements, hints, stamps, lantern selections, preferences, and local reward records. The current app has no cloud account, cloud synchronization, or automatic Android backup. AzVa cannot restore a deleted local save.

Request deletion from AzVa

To request deletion of support messages or other personal information you sent to AzVa, email support@azvaenterprises.com with the subject Guiding Isles privacy request. Identify the information or correspondence you want deleted. Send the request from the email address used to contact us where possible; do not send passwords or identity documents unless specifically needed and requested.

We will respond in accordance with applicable privacy law. Verification may be necessary, and some information may be retained to meet legal obligations or resolve disputes. No purchase or game account is required to make a request.

Advertising information and choices

Clearing the game does not automatically erase information already processed by Google. Where available, use Settings > Ad privacy choices inside the game to revisit consent. You can also manage your Android advertising ID and Google's advertising/privacy controls.

• Google advertising controls
• Google Privacy Policy

Lost progress or unavailable rewards

If an advertisement is unavailable, you can keep playing and try an optional reward later. For a reward that appears missing after a completed ad, reopen the game and allow it to reconcile the saved reward. Contact support if the issue persists.

Avoid clearing storage or uninstalling as a troubleshooting step unless you accept losing local progress.

Policies

Read the full policies for details about data handling and use of the game.

• Privacy Policy
• Terms of Use